International Standards of Operational Excellence

Program Duration: 2 Days

Program Objectives:
By the end of the program, participants will be able to:
• Be aware of the main drivers in delivering operational excellence
• Deliver value added service o customers based on the customer service mindset
• Align tangible and intangible resources with the business strategy
• Capitalize on people strengths and motivate them for un extraordinary results
• Improve main and supportive processes for meeting stakeholders expectations
• Enhance monitoring and measuring tools of operational excellence

Program Outcomes:

• Apply best practices for running QMA operations smoothly and effectively

Program Contents:
Alignment of the Operations to the Corporate Strategy
• Corporate strategic drivers :Vision , mission , values and objectives
• Strategy road map
• Cascading and communicating work objectives

Managing Key Operational Capabilities
• Critical success factors of operational excellence
• Customer centric processes

Operational Excellence and Kaizen
• Total Preventive Management-TPM and Kaizen
• Total Flow Management – TFM and Kaizen
Operational Measurement
• Effective utilization of KPIs
• Deployment of SLA
• Internal audit and compliance

TQM and Contiguous Improvement
• Concept and importance of TQM
• PDCA Cycle
• 7 conventional QC tools

Leading and Developing People
• Learning and operational excellence
• IDP and coaching
• Role of leadership in developing emotionally intelligent teams
Program Design and Target Participants:
This program is designed for divisional heads, operation directors, managers, team leaders, supervisors and those who are eager to develop their operational competencies.

Program Delivery Methods:
• Assessment.
• Workshops.
• Role plays.
• Video case studies.
• Individual and group exercises